Contact

Email

[email protected]

Email is the fastest way to reach us. Please include your order number if your question is about an order.

Phone

+81-3-6821-2321 (Japan)

Support hours

Monday to Friday, 10:00-18:00 Japan Standard Time (UTC+9), excluding Japanese public holidays. Support replies within 2 business days.

Postal address

DM Kokusai Co., Ltd. GS Heim Ochanomizu 203, 3-22-9 Hongo, Bunkyo-ku, Tokyo 113-0033, Japan

This is our office address, not a returns address. If you need to return an item, please contact us first so that we can give you the correct return instructions.

Privacy requests

To ask for a copy of your personal data, a correction or deletion, please use the privacy request form or email us. See our Privacy Policy.