Frequently asked questions

Each listing describes and photographs one specific pre-owned item. Before dispatch, our staff in Japan inspect it against its listing description and photographs and review the condition notes.

We do not issue certificates of authenticity. If the item you receive is not as described, you can return it under our Returns policy.

Each item has a condition rank from S (unused or as new) through SA, A and AB to B (used with clear wear). The rank is a summary: the written condition notes and the photographs of the item always come first. The full definitions are in our Condition Guide.

Possibly. Orders are shipped DAP (Delivered At Place): import duties, import taxes (such as VAT or GST) and any customs clearance or handling fees charged by the carrier are not included in our prices or shipping charges. They are paid by the recipient on delivery and depend on your country's rules and the value of the goods. See Shipping.

Your order is prepared after availability and inspection checks, then shipped from Japan with a tracked international service. The shipping price and the usual transit time for your country are shown on each item page and in your cart. Customs clearance can add time.

Yes. Wherever your order is delivered, you may request a change-of-mind return within 7 days of delivery. You arrange and pay for tracked return shipping; we refund the item price but not the original shipping charge. EU/EEA/UK orders have a 14-day right of withdrawal instead. Not-as-described or undisclosed-defect claims remain available within 30 days of delivery. See our Returns page for details.

Payment is by card through Stripe's secure checkout, in US dollars. Your card is charged when you place your order. If an item becomes unavailable, we cancel it and refund it in full. See our Terms of Sale.

DM Shop sells to customers outside Japan only. We do not ship to addresses in Japan, and the shop is not available to visitors in Japan.

We email you when your order ships, with its tracking details. If you have an account, your orders and their status are under My account. If you ordered as a guest, use the link in your order confirmation email, or request a new link on the order lookup page.