Shipping

Where we ship from

All items ship from Japan with a tracked international service.

Where we ship to

We ship to most countries. We do not ship to:

• addresses in Japan;
• countries and regions subject to sanctions or export restrictions, or that our payment provider does not support.

If your country is not available at checkout, we are unable to deliver there.

Shipping charges

Shipping is charged per order at a flat rate for your destination zone, plus a fixed amount for each additional item in the same order. The exact amount for your country is shown in your cart and on the checkout page before you pay. Shipping is not included in item prices.

Import duties, taxes and carrier fees

Orders are shipped DAP (Delivered At Place). Import duties, import taxes (such as VAT or GST) and any customs clearance or handling fees charged by the carrier are not included in our prices or shipping charges. They are paid by the recipient to the carrier or the customs authority on delivery. The amount depends on your country's rules and the value of the goods. We cannot calculate or refund these charges.

If a parcel is refused or not collected because these charges were not paid, the item may be returned to us. In that case we refund the item price less the original shipping charge and any return shipping costs we are charged.

When your order ships

Your order is prepared after availability and inspection checks (see How We Inspect Items). Allow 3–7 business days for handling before dispatch. For orders delivered to the United States, estimated transit after dispatch is 3–7 days. We email you when your order has shipped. Delivery times depend on the destination and on customs clearance.

Supplier delays. If a product page shows a “Longer shipping time” notice, our supplier for that item has temporarily suspended sales and no shipping date can be given. You can still order it if you agree at checkout to this open-ended delay: we buy the item and dispatch your order as soon as the supplier reopens, so handling takes longer than 3–7 business days. Your order ships in one parcel, so other items in the same order wait for it. We email you every 30 days until it ships to ask whether you still want to wait; if you do not confirm by the date in that email, we cancel the item. You can cancel the delayed item at any time before it ships. If you cancel it, or if it can no longer be obtained, we refund it in full within 7 business days.

Planning your delivery

Handling and transit are separate stages. The transit estimate starts when the parcel is dispatched, so it is not the total time from placing an order. Customs clearance and local carrier delays can add time. If you need an item for a fixed date, contact us before ordering; an estimated delivery time is not a guaranteed arrival date.

Before payment, select the correct delivery country and check the shipping charge shown for your order. Budget separately for import duties, taxes and any carrier clearance fees. If you are comparing several bags, also review the size and condition guide and the returns policy for your destination.

Lost or damaged parcels

If your parcel has not arrived or arrives damaged, please contact us with your order number. For damage, please keep the packaging and send photographs.