Returns

Every item we sell is a single pre-owned item, described and photographed individually. Please read the description and the condition notes carefully before you buy.

When you can return an item

Wherever your order is delivered, you can return an item:

• because you changed your mind, within 7 days of delivery, without giving a reason (see "Change of mind" below); or
• within 30 days of delivery if the item is not as described (for example, a different model, colour or material than stated) or has a defect we did not disclose in the description, the condition notes or the photographs.

Orders delivered to the EU, EEA or UK have a 14-day right of withdrawal without giving a reason instead of the 7-day change-of-mind return; see the withdrawal instructions. Wear that is described or visible in the listing photographs is not an undisclosed defect.

How to make a claim

1. Use the return request form on your order page, or email [email protected], within the period that applies, with your order number. For an item that is not as described, add a short description of the problem and clear photographs.
2. We reply within 2 business days. Once your return is approved, our email and your order page show the return address and the steps for sending the item back.
3. Please do not send an item back before your return has been approved.

Change of mind

If you change your mind, request a return within 7 days of delivery. You do not need to give a reason.

Return the item in the condition in which you received it, with any accessories that came with it. You arrange and pay for tracked return shipping. Once we receive the item, we refund the item price you paid to your original payment method. The original shipping charge is not refunded for a change-of-mind return. Import duties, taxes and carrier fees paid on delivery are not refunded by us.

This 7-day option does not reduce the separate 30-day rights for an item that is not as described or has an undisclosed defect.

Refunds for items not as described

For an accepted not-as-described or undisclosed-defect claim, follow our return instructions and pay for standard tracked return postage upfront. Keep the tracking details and postage receipt and email the receipt to [email protected]. Once we receive the returned item, we refund its price and any applicable original outbound shipping charge to your original payment method. We reimburse the standard tracked return postage separately by bank transfer after receiving the receipt; we will contact you to arrange the transfer. Return postage is not part of the card refund.

Import duties, taxes and carrier fees you paid on delivery are collected by your customs authority or carrier, not by us, so we cannot refund them. You may be able to reclaim them from your customs authority.

Items that become unavailable

Your payment is taken when you place your order. If an item becomes unavailable or does not pass inspection, we cancel it and refund its price in full, along with any shipping charge that no longer applies to your order.

Orders delivered to the EU, the EEA or the United Kingdom

If your order is delivered to a country in the European Union, the European Economic Area or the United Kingdom, you have a 14-day right to withdraw from the purchase, which takes the place of the 7-day change-of-mind return. Tell us by email at [email protected] or with the return request form on your order page before the deadline, with your order number and a clear statement that you wish to withdraw. See the EU, EEA and UK withdrawal instructions for the return deadline, shipping costs and refund terms.

Your statutory rights are not affected by this policy.